Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its tea leaves?
We source our premium tea leaves directly from sustainable, high-altitude farms in Fujian, Darjeeling, and Shizuoka to ensure the highest quality and ethical production.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
Are your tea bags biodegradable?
Yes, all PiPi Tea pyramid bags are made from plant-based, plastic-free materials that are fully compostable and environmentally friendly.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes or offices?
Absolutely! We offer bulk pricing and wholesale accounts for businesses. Please reach out via our contact page with your company details for a custom quote.
How should I store my tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dark place inside an airtight container, away from direct sunlight, moisture, and strong odors.